All services are provided virtually. Our team delivers solutions via online conferencing tools, telephony, and communication platforms. No in-person interactions are required.
Clients must use our services in accordance with applicable laws and regulations, including but not limited to the Federal Communications Commission (FCC) rules and the Telephone Consumer Protection Act (TCPA). The Company is not responsible for any legal violations arising from a Client’s use of our services.
While we strive to deliver high-quality services, we do not guarantee specific results, return on investment (ROI), or any business outcomes. Success depends on various factors, including market conditions, business strategy, and product fit. Any educational content provided is for informational purposes only. Clients should consult professional advisors before making business decisions.
Aurora is not responsible for the outcomes of any resold services or products. Resellers receive white-labeled marketing assets and tools in a standardized format without customization. Any modifications or compliance responsibilities rest solely with the reseller.
Aurora is not liable for any damages, business losses, or third-party service issues that may arise from the use of our services. Clients are responsible for ensuring compliance with legal and regulatory requirements, especially when using AI-driven communications or third-party integrations.
Certain services, including third-party tools like Twilio or AI voice services, may incur additional costs. These pass-through fees are not controlled by Aurora, and Clients are responsible for all associated charges.
All payments, including setup fees, subscriptions, and associated costs, are non-refundable. Once payment is processed, Clients are fully committed, and no refunds will be issued.
Once a project begins, the fulfillment process cannot be reversed. Significant time and resources are invested into each engagement, making refunds or reversals impossible after work has commenced.
Clients may cancel their subscription at any time, though we recommend a minimum commitment of 90 days to realize the full benefits of our services. For Done-For-You (DFY) work, cancellations are allowed, but no refunds will be provided once the process has started.
This Fulfillment Policy is governed by the laws of [Your Jurisdiction]. Any disputes will be resolved through binding arbitration in accordance with applicable legal frameworks. By using our services, Clients waive the right to jury trials and class action participation.